Shipping Policy
We work hard to process and ship your order as quickly and safely as possible. Please review the information below before placing your order.
Order Processing
Orders are normally processed within 2–5 business days after payment is confirmed.
Processing time may take a little longer during weekends, holidays, special promotions, or periods of high order volume.
Once your order has been shipped, tracking information will be provided by email or through your order information.
Please note that tracking may take some time to update after the package has been shipped. This is normal and does not necessarily mean there is a problem with your order.
Shipping Time
Most orders are delivered within 8–15 business days after shipment, depending on the destination.
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, shipping carrier, local delivery conditions, and other circumstances.
For international orders, the actual delivery time may also be affected by local processing and clearance procedures. These situations are outside of our direct control and may occasionally cause additional delays.
We recommend allowing some extra time for delivery when placing an order for a specific date or occasion.
Shipping Method
We use reliable shipping carriers based on the destination and shipping requirements of each order.
The shipping method or carrier may vary depending on the destination, availability, and other shipping conditions.
In some cases, we may select a different carrier or shipping method to help ensure a smooth delivery.
Order Tracking
Once your order has been shipped, tracking information will normally be sent to you.
Please allow some time for the tracking information to become active. It may take 2–3 business days for the first tracking update to appear.
Customers are responsible for checking their tracking information and responding to any requests from the shipping carrier when necessary.
If you have any concerns about your shipment, please contact us, and we will be happy to help check the latest available tracking information.
Shipping Address
Please carefully check your shipping address before completing your order.
We are not responsible for delays, failed delivery, additional shipping charges, or other problems caused by an incorrect or incomplete address provided by the customer.
If you need to change your shipping address, please contact us as soon as possible. We can only make changes if the order has not yet been processed or shipped.
Once the package has been shipped, we may not be able to change the delivery address.
Shipping Delays
Although we do our best to ship orders on time, delivery delays can sometimes occur.
Delays may be caused by the shipping carrier, local delivery conditions, weather, holidays, processing procedures, or other circumstances outside our control.
Estimated delivery dates are provided for reference only, and we cannot guarantee delivery by a specific date.
If your package is delayed, please contact us. We will check the available tracking information and assist you as much as possible.
Multiple Packages
Orders containing multiple items may sometimes be shipped in separate packages.
This may happen due to product availability, order processing, or shipping arrangements.
If your order is shipped separately, you may receive more than one tracking number and the packages may arrive at different times.
Please check all tracking information before reporting an item as missing.
Delivery
Please make sure that someone is available to receive your package when required by the shipping carrier.
If no one is available, the carrier may attempt delivery again, leave a delivery notice, or follow its standard delivery procedures.
Once the carrier confirms delivery to the address provided with the order, the package may be considered delivered.
If you have a delivery concern after the tracking status shows delivered, please contact us as soon as possible so we can help review the shipment information.
Undeliverable Packages
If a package cannot be delivered because of an incorrect address, incomplete information, refusal of delivery, failure to respond to the carrier, or other reasons caused by the customer, additional shipping costs may apply if another delivery attempt is requested.
Please make sure your shipping information is complete and accurate before placing your order.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Changes or cancellations can only be made if the order has not yet been processed or shipped.
Once an order has entered the processing or shipping stage, we may not be able to make changes or cancel the order.
Important Information
Shipping times are estimates and may vary depending on the destination and circumstances during transit.
Please do not rely on an estimated delivery date for time-sensitive purchases, travel, gifts, or special occasions.
By placing an order, you acknowledge that shipping and delivery times can vary and that certain delays may be outside of our control.
If you have any questions about your order or shipment, please contact our customer service team. We will do our best to provide assistance and keep you updated with the information available to us.
