Warranty & After-Sales Policy
At russellmeansfreedom, we want every customer to have a good shopping experience. If there is any problem with your order, please contact us, and we will do our best to find a suitable solution.
Warranty Coverage
Our watches include limited after-sales support for issues related to the normal operation of the watch.
If you experience a problem during the applicable warranty period, please contact us with your order number, a description of the issue, and clear photos or a short video when possible.
After reviewing the information, we will determine whether the issue is covered by our warranty and what type of assistance is appropriate.
Depending on the situation, we may provide troubleshooting instructions, repair assistance, a replacement part, a replacement watch, a partial refund, store credit, or another suitable solution.
The exact solution depends on the specific problem, the condition of the watch, and the circumstances of the case.
What Is Not Covered
Our warranty does not cover problems caused by:
- Accidental damage, drops, or strong impact
- Water or moisture damage
- Improper use or handling
- Normal wear and tear
- Scratches or cosmetic damage caused by use
- Damage to the strap, bracelet, clasp, or other parts caused by normal use
- Unauthorized opening, modification, or repair
- Repairs or adjustments performed by a third party
- Damage caused by failure to follow normal care instructions
Minor differences in color, finish, alignment, or other small details are not necessarily considered warranty issues.
Watch Accuracy
Mechanical watches are precision products and may have small variations in timekeeping. Minor differences in accuracy can occur depending on how the watch is worn, stored, and used.
A small variation in timekeeping does not automatically mean that the watch is defective. If you believe the watch is running unusually fast, slow, or stopping, please contact us first so we can help determine the appropriate next step.
Battery and Power
For watches using a battery, the battery is considered a consumable item. Battery life can vary depending on storage time, usage, and other conditions.
If the watch stops or does not operate normally after you receive it, please contact us before having the watch opened or serviced locally.
For automatic or mechanical watches, normal power reserve and winding behavior may vary depending on use and wearing conditions.
Strap, Bracelet and Clasp
Straps and bracelets are subject to normal wear over time. Minor scratches, marks, stretching, or changes caused by regular use are not considered warranty defects.
If a strap, bracelet, clasp, or related part has a problem that appears to be present when the watch is received, please contact us as soon as possible with photos or video so we can review the issue.
Service and Repairs
If your watch needs service, please contact us before taking it to a local repair shop or opening the watch.
Unauthorized repairs, modifications, or opening the case may affect future warranty or after-sales support.
If a repair is needed, we will review the situation and explain the available options. In some cases, repair costs may apply depending on the cause of the issue and whether it is covered by the warranty.
How to Request After-Sales Support
To help us handle your request quickly, please provide:
Order Number
Description of the Problem
Clear Photos or Video
Any Other Relevant Information
Our team may ask for additional photos or videos if needed to properly understand the issue.
Please do not send the watch or any other item anywhere without contacting us first. We will provide instructions if further action is required.
Warranty Period
The warranty period begins on the date your order is delivered.
The applicable warranty period may vary depending on the product or order. Please contact customer service if you are unsure about the warranty period for your watch.
Warranty coverage applies only to the original order and cannot be transferred to another person.
Final Review
All warranty and after-sales requests are reviewed individually.
We reserve the right to determine whether an issue is covered based on the information provided, photos or videos, the condition of the watch, and the circumstances of the case.
Our goal is to provide a fair and practical solution whenever possible. If you have any questions or experience a problem with your watch, please contact us. We are always happy to help.
